FAQ
Everything you need to know about orders, delivery, returns and our products. Choose a topic or contact us if you cannot find your answer.
How do I place an order?
Add the products you like to your cart, then follow the checkout steps. You receive a confirmation email as soon as the order is placed.
Which payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay and Google Pay. Every payment is encrypted and secure.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We can change or cancel it until it ships.
Do I need an account to order?
No, you can check out as a guest. An account lets you follow your orders and check out faster next time.
How long does delivery take?
Orders ship within 24 hours on working days and arrive in 2 to 4 working days. Delivery times for your country are shown at checkout.
How much does shipping cost?
Shipping costs depend on your country and are shown at checkout, before you pay. Shipping is free above a set order amount.
Do you ship internationally?
Yes, we ship to most countries. Duties and taxes may apply on arrival depending on your country.
How can I track my order?
As soon as your order ships, you receive an email with its tracking number. Enter it on our tracking page to follow your parcel.
What is your return policy?
You have 30 days from delivery to return an item in its original condition. Refunds are issued to the original payment method once we receive it.
How do I return an item?
Start your return from your account or contact us with your order number. We send you the return instructions and label.
Can I exchange an item?
Of course. Return the item and place a new order for the size or colour you want: it is the fastest way to receive it.
About our products
Materials, use and care: the essentials to know before you choose.
Still have questions?
Our team answers every message within one business day.
What are your products made of?
Each product page lists its materials in detail. We choose durable, carefully sourced materials and avoid unnecessary blends.
How do I choose my size?
Every product page has a size guide with measurements. Between two sizes, choose the larger one for a relaxed fit.
How should I care for my products?
Follow the care label: wash at low temperature, dry flat and store away from direct sunlight to keep them looking new for longer.
Are your products covered by a warranty?
All our products are covered against manufacturing defects. Contact us with a photo and your order number, and we will find a solution.